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      • Waterfall podcast
  • Make a complaint
  • Water meter calculator
  • FAQs
    • Explore all the ways to save money and water
      • Help with bills
      • Water meter calculator
      • Better Off Calculator
      • Tips to cut your water bill
      • Save water in the garden
      • Save water and energy in the home
      • How much water do you use?
      • Get Water Fit
      • Waterfall podcast
      • Drought
    • Explore all of our advice and support
      • For householdsExplore our advice on any kind of residential water supply or sewage issue
        • Help with bills
        • Find your water company
        • Extra free help – priority services
        • Winter advice
        • Water company performance
        • Complaint performance
        • Is there enough water where you live?
        • Trialling different household charges
        • Customer Licence Condition
      • Business customersExplore our advice on business water supply or sewage issues
        • Help to navigate the retail market
        • Water retailers
        • Bill help for business customers
        • Retail performance
        • Business meetings
      • Make a complaintWe can advise or help you resolve your complaint
        • Complaint letter tool
        • Complaints we can’t help with
        • Alternative Dispute Resolution (ADR)
        • Complain about us
        • Our complaint successes
        • Complaints process policy
        • Unacceptable Customer Contact Policy
      • FAQsAnswers to your frequently asked questions
      • Waterfall podcast
  • Make a complaint
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  • FAQs
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  • Save money and water
    • Explore all the ways to save money and water
      • Help with bills
      • Water meter calculator
      • Better Off Calculator
      • Tips to cut your water bill
      • Save water in the garden
      • Save water and energy in the home
      • How much water do you use?
      • Get Water Fit
      • Waterfall podcast
      • Drought
  • Advice and support
    • Explore all of our advice and support
      • For households
        • Help with bills
        • Find your water company
        • Extra free help – priority services
        • Winter advice
        • Water company performance
        • Complaint performance
        • Is there enough water where you live?
        • Trialling different household charges
        • Customer Licence Condition
      • Business customers
        • Help to navigate the retail market
        • Water retailers
        • Bill help for business customers
        • Retail performance
        • Business meetings
      • Make a complaint
        • Complaint letter tool
        • Complaints we can’t help with
        • Alternative Dispute Resolution (ADR)
        • Complain about us
        • Our complaint successes
        • Complaints process policy
        • Unacceptable Customer Contact Policy
      • FAQs
      • Waterfall podcast
  • Make a complaint
  • Water meter calculator
  • FAQs
  • Our work
    • Explore our work
      • Our achievements
      • Our strategy
        • Explore our strategy
          • Trust in the water sector
          • Fair and affordable bills
          • Resilient water services
      • Our campaigns
        • Our campaigns
          • End water poverty
          • End sewer flooding misery
          • Five year review of the water retail open market
          • Guaranteed Standards Scheme
          • Walking with water
          • Previous campaigns
      • Price Review
        • PR24 Manifesto
        • How will your money be spent on water in Wales
  • Publications
  • News and events
  • About us
    • Find out about us
      • Our values
      • Work with us
        • Work with us
          • Current vacancies
          • Equality, Diversity and Inclusion
          • Interested in supplying to us?
      • Our team
        • Our team
          • Our Board
          • Executive Team
      • Governance
        • Explore our governance
          • Our legal functions, duties and powers
          • Memoranda of Understanding
          • Hospitality and Gift Register
      • Welsh Language
  • Accessibility
  • Freedom of information
  • Privacy policy
  • Sitemap
  • Terms and conditions
  • Vulnerability reporting
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