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CCW's work involves our strategy, our campaigns and our achievements. Our strategy sets out our priorities for the coming year, and our campaigns strive to address important issues and make a positive impact on society.

Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its...

The Consumer Council for Water has launched a consultation on its draft Forward Work Programme in England and Wales for 2020-23. Our Forward Work Programmes are shaped by what consumers say we should be doing to represent them, and our...

The Consumer Council for Water is keen to hear your views on our draft Forward Work Programme for 2019 to 2022 (pdf). The document sets out our ambitious plans to champion the interests of water consumers in England and Wales...

We are delighted to announce the publication of our new Forward Work Programme (FWP) for England & Wales 2016/17 to 2018/19. Our FWP sets out our ambitions in representing the interests of water consumers over the next three years. During the next 12...

We welcome the opportunity to respond to Ofwat’s consultation on an option to introduce an outturn adjustment mechanism (OAM) in PR24 final determinations.

M·E·L Research is an independent organisation that helps CCW collect feedback from customers. They contact customers who have brought unresolved complaints to us after trying to resolve them with their water company or retailer. What is this research about? This...

Over the past week, the new government has been setting out the changes it wants to see to the water sector. Its first priorities are to strengthen environmental regulation and make sure water companies deliver for customers, while also attracting...