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Major campaign launched to encourage the nation to ‘Love Water’
The British public are being asked to help the country protect water resources for future generations as part of a major campaign launched today by more than 40 environmental groups, charities, water companies and regulators. Clean, healthy and readily available...
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Water companies’ financial performance 2017/18 – our analysis
Our report examines the financial performance of water companies in England and Wales during 2017/18 to understand whether this could have implications for customers through: Opportunities for sharing outperformance of regulatory assumptions (particularly those financial windfalls which have not been...
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Have your say about the water retail market
A discussion on the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday, 28 March. As the water...
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Citizen’s Advice’s consultation on its draft consumer work plan 2019-20
Our view on Citizens’ Advice (CA) draft Work Plan for 2019-2020 in England and Wales
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Watchdog’s workshop brings together key water market players
Water retailers and wholesalers shared ideas on how to improve the way they collaborate during a workshop hosted by the Consumer Council for Water (CCWater) in Birmingham. The Water Watchdog brought together more than 20 companies to explore how they...
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Get your home wrapped up for winter
After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes...
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Keep your cool – stay topped up with tap water
As temperatures rocket across the country, the Water Watchdog is reminding people of all ages to keep themselves topped up with tap water. There are few cheaper, healthier or easier ways to stay hydrated in a heatwave than drinking tap...
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Water Watchdog publishes Forward Work Programme
Today we are delighted to publish our Forward Work Programme for 2018-19 (pdf), which sets out our work priorities for the next three years. Our aim is to secure the best outcomes for all water consumers – present and future...
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Make it your business to learn more about water market
Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath...
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