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Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years. They both feature in our our Strategy for 2021-24 which sets out CCW’s mission,...

We delivered a wide range of benefits for water consumers

Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that...

We have produced a research framework to help water companies improve their approach to customer engagement at PR24. By bringing together three key elements: business planning research, ongoing research and community engagement, the framework aims to help create a more...

Our manifesto sets out the six key outcomes we are committed to achieving with the sector to remove the barriers that prevent some consumers accessing non-financial assistance.

It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget...

Our Forward Work Programme sets out our key strategic priorities and campaigns for the coming year.

Our lives and the world around us depend on water but its future depends on us making every drop count. Our Water Water Everywhere report recently revealed that average daily water use per person in England and Wales is currently 143...

Our response to Ofwat’s consultation on derogations from it’s financial ring-fencing protections in water company licences