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  • New water bill: can you beat the increase?

    Due to the current high levels of inflation, water customers across Wales can expect an average increase of around £16 on last year’s annual water bills. Diane McCrea, Chair of the Consumer Council for Water Wales Committee said: It has...

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  • Inflation continues to impact on water prices in Wales

    Water customers in Wales will continue to see increases to bills following an announcement today (31 January 2012) from water regulator, Ofwat, says watchdog the Consumer Council for Water in Wales. In 2009, Ofwat announced that by 2015 average water...

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  • Don’t get caught out by the cold this winter

    The Consumer Council for Water has issued some useful advice to help homeowners prevent household pipes from freezing, or worse, bursting during a cold snap. Cold weather can wreak havoc on water pipes but by following a few simple steps...

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  • Complaint Handling in the Water Indsutry Wales Press Release

    The Consumer Council for Water revealed today (Tuesday 20 September) that last year (2010-11) customer complaints to Dŵr Cymru Welsh Water Wales decreased by 17.1 per cent, halting the increases of each of the past five years. At the same...

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  • Complaint Handling in the Water Industry England press release

    The Consumer Council for Water (CCWater) revealed today (20 Sept) that customer complaints to water companies in England and Wales are down, however it has also warned that some companies still have a long way to go. Figures from the...

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  • Support is available in Wales for water bills

    The due date for paying water bills is fast approaching but there is support available for those struggling to make the payments, says water watchdog the Consumer Council for Water. Customers who are unable or struggling to pay their bill...

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  • Advice to Help Customers Cut Water Bills

    Following the recent announcement of increases to water bills in England and Wales, the Consumer Council for Water has some top tips that could help some customers ensure that they are getting best value for money, and in some cases...

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  • Advice to Help Customers in Wales Cut Their Water Bills

    Following the recent announcement of increases to water bills in Wales, the Consumer Council for Water has some top tips that could help some customers ensure that they are getting best value for money, and in some cases cut their...

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  • Paying more than you should for water?

    Many households will now be receiving their second water bill of the year, and the Consumer Council for Water is encouraging customers to take five minutes to make sure that bills for water and sewerage services are not more than...

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