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Watchdog welcomes further fall in written complaints but warns against complacency
Written complaints from customers against water companies in Wales have fallen again but the Consumer Council for Water (CCWater) says there is still much more to be done. CCWaters annual Written Customer Complaints Report has revealed written complaints against Dee...
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Watchdog pleased by Anglian Water’s pledge over extra investment
The Consumer Council for Water (CCWater) is pleased with Anglian Waters plans to put extra investment into improving services for its customers. The water company has today (Friday) announced it is investing around an extra £70million in improving its sewer...
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Water Watchdog Welcomes South West Water Announcement
Charles Howeson, Regional Chair of the Consumer Council for Water (CCWater), has welcomed South West Waters decision to invest some of its extra profit into improving water and sewerage networks for customers. He said: “I warmly welcome South West Waters...
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Top Tips to help dilute the impact of increased water bills
Water consumers across England and Wales facing an average increase of £13 on their 2013/14 household bill could dilute the impact on their pocket by taking some top money saving tips from the Consumer Council for Water (CCWater). With bills...
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Former Welsh Government Environmental Chief Appointed as New Local Consumer Advocate for the Consumer Council for Water in Wales
The voice of water consumers in Wales is set to receive a boost with the appointment of Ronnie Alexander as the Consumer Council for Water’s (CCWater) new Local Consumer Advocate (LCA). A highly respected public health professional, Ronnie possesses a...
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Water Bills in Wales to rise but help is available
The Consumer Council for Water says that Water customers in Wales will see increases to their bills from April 2013. Companies should be clear about how this increase is being used to benefit customers. Dee Valley Waters water only prices...
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Two New Local Chairmen Appointed To The Consumer Council For Water
Environment Minister Richard Benyon MP has today announced two new appointments to the Board of the Consumer Council for Water. In addition to being members of CCWaters Board they also become Chairs of CCWaters local Committees which represent customers in...
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Water customers: how much could you save?
Since the beginning of the April, over 2,500 savvy water customers in England and Wales have identified how they could make combined savings of over £250,000. With water bills on the rise and drought affecting many parts of the country,...
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New water bill: can you beat the increase?
Due to current high inflation, water customers can expect to see an average increase of £20 on annual water bills as they drop onto doormats across England and Wales. Dame Yve Buckland, Chair of CCWater said: It has never been...
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