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CCWater’s sewerage expert Steve Grebby explains why all of us need to take heed of the Marine Conservation Society’s latest campaign. This week I was delighted to see the Marine Conservation Society (MCS) launch a campaign on an issue close...

EFFORTS to support people who are struggling to pay their water bills will be showcased at the Consumer Council for Water’s (CCWater) meeting in Darlington on Thursday (May 19). Water companies from across the North of England will highlight some...

One of our main areas of work is to ensure water companies sort out customer problems quickly and without hassle. We do this by working with poor performing companies to identify and deal with root causes of complaints, identifying good ...

How companies collect revenue is one of their most important areas of service. They should collect revenue effectively; through good administration, keeping in contact with their customers and taking appropriate action when customers do not pay. However, we expect companies...

LOW-INCOME households across North East Wales and Chester are being urged by the Consumer Council for Water (CCWater) to seek support from a new scheme that could prevent water bills from draining their finances. The water watchdog says Dee Valley...

THOUSANDS of low-income households across England and Wales are being urged by the Consumer Council for Water (CCWater) not to miss out on a raft of schemes which could stop water bills from draining their finances. Eighteen out of 21...

March 21 marks the start of the second annual Water Saving Week. Waterwise’s Managing Director Jacob Tompkins explains why it’s so important all of us try to save water and how you can get involved with the campaign. March 21...

Whether it’s filling up the kettle for a cuppa, switching on the shower or the washing machine – all of us rely on water every day of our lives. But population growth and changing weather patterns are putting intense pressure on...

In this blog, our policy manager Janine Shackleton explains why supporting water customers in vulnerable circumstances is about much more than simply making bills more affordable. Earlier this month, Ofwat published new research opens in new window which echoed our long-held...