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Awareness of retail water market among SMEs
In July we commissioned an online survey to measure awareness of the non-household retail water market among small and medium-sized enterprises (SMEs). Our previous research had suggested that low awareness of retail competition, particularly among small businesses, could see customers...
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Awareness of retail water market rising but still more to be done
A growing number of micro, small and medium-sized businesses know they can shop around for a better water deal, but more than half are still unaware of the new market in England. That’s according to the first in a series...
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BLOG: Slow but steady start to new water market
Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the...
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Small businesses need more help understanding new water market
Many small businesses still need more help understanding the new non-household retail water market in England, according to the Consumer Council for Water (CCWater). The water watchdog has revealed it received six times more enquiries from non-household customers during the...
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Defining triangulation and willingness to pay in the water sector
We commissioned two studies to look at how water companies can improve their willingness to pay research and use triangulation techniques in their business planning. Improving willingness to pay in the water sector In the first study ICF, in association...
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PRICE REVIEW BLOG: Setting incentives that don’t short-change customers
Earlier this week, water industry regulator Ofwat published its draft methodology for the 2019 Price Review as preparations for the next price-setting process moved up a gear. Our Senior Policy Manager Steve Hobbs highlights some of the key issues for...
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Competition and Markets Authority’s consultation on Water Codes Appeals Rules and Guide
Our response to CMA’s consultation on how appeals process will work for retailers appealing Ofwat decisions
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GUEST BLOG: Making a Big Difference to customers in troubled waters
In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced...
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Extra free help – priority services
Priority services assist customers who may find they need extra help. This could be because of an illness, disability, financial difficulties or language barriers. All water companies in England and Wales have schemes which allow customers to register for free...
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