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Water watchdog urges regulator to set record low cost of capital
The Consumer Council for Water (CCWater) is today calling on Ofwat to stick to its promise to set the lowest ever cost of capital for the water industry for the 2019 Price Review. An independent study commissioned by CCWater recommends...
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A golden opportunity to help customers in need
Despite the range of additional support services available to vulnerable water customers, research by the Consumer Council for Water has revealed that awareness of this assistance is still low. Our policy manager Janine Shackleton looks at what more the water...
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Clear way forward: Building a resilient sewerage and drainage system (2016-17)
Following feedback from stakeholders, we have revised our approach to publishing the operational information water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and published as...
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Industry challenged to protect more homes from sewer flooding
Water and sewerage companies must be more proactive in protecting homes and businesses at risk of being flooded with sewage, according to the Consumer Council for Water (CCWater). The call for action comes as the water watchdog publishes a new...
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What does ‘value’ mean to consumers?
Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value? The answer, says our Senior Policy Manager Jenny Suggate, may surprise you....
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Stakeholder perceptions research 2017
This research explored stakeholders’ views on how CCWater could improve its performance in areas such as working in collaboration and partnership, communication and understanding stakeholders’ organisations. The 2017 research built on previous stakeholder surveys in 2007 and 2014. The key...
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Piping Up: Customer views on the transfer of water supply pipe ownership in Wales
This research explored the views of water customers in Wales on a potential change of ownership of their private water supply pipes. Piping up is a collaborative project developed by CCWater, Dŵr Cymru Welsh Water (DCWW), Dee Valley Water (DVW)...
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Financial help for water customers mustn’t run dry
Making sure that bills are affordable for low-income and financially vulnerable customers is still a key challenge for the water industry. Our Senior Policy Manager Andy White asks whether it’s time for the regulator Ofwat and the water sector as...
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Take the fear factor out of water bills this Halloween
Never mind ghouls and ghosts – it often only takes the sight of a water bill to give someone a scare if they are struggling to make ends meet. That’s why the Consumer Council for Water (CCWater) is today reminding...
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