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More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater). But the Watchdog Water has warned that about three-quarters of nearly 3 million customers who...

Latest figures from the Office for National Statistics opens in new window have shown a 6% rise in domestic burglary and according to National Trading Standards, 85% of victims of doorstep scams or ‘bogus callers’ are aged 65 and over....

At the top of the agenda will be water efficiency and the latest updates within the retail market at our next business customer meeting in Birmingham on Thursday, 25 October. We will be joined by guest speakers from organisations including...

Water firms should innovate to protect consumers in vulnerable circumstances. Collaboration, communication and consistency are three key ways in which water companies can improve the way they deliver priority support to consumers in vulnerable circumstances, according to new guidance published...

The Refill revolution is gathering pace with two retail giants among the latest big names to make it easier for their customers to ditch single-use bottles and top-up with free tap water. Today’s announcement that department store John Lewis and...

The amount of water lost through leakage has risen for the second year running, and the Consumer Council for Water is calling for water companies to take action now to tackle this problem. According to CCWater’s latest report on resilience,...

We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18. It sets out what we delivered for consumers during a year when water companies – and the essential services they provide – faced intense public...

We have published new research offering an insight into the experiences of consumers who lost their water supply in the wake of March’s severe cold weather. The Water Watchdog asked more than 1000 household and 260 non-household consumers supplied by seven of the...

A lack of emergency water supplies and poor communication from some water companies made life needlessly more difficult for thousands of homes and businesses when they were left without running water during March’s severe cold weather. That’s according to new...