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How is my water bill worked out?
Your water bill can be calculated in two ways: by measuring the amount of water you use with a meter; or by using the value of your property without measuring your water usage. If you have a water meter, you...
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Wessex Water consultation on its draft Water Resource Management Plan 2024Read more about Wessex Water consultation on its draft Water Resource Management Plan 2024
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Portsmouth Water consultation on its draft Water Resource Management Plan 2024Read more about Portsmouth Water consultation on its draft Water Resource Management Plan 2024
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Find your water company
Water and sewerage companies Water supply and sewerage services in England and Wales are managed by water companies. They are: Affinity Water Anglian Water Bournemouth Water Bristol Water Cambridge Water Dŵr Cymru Welsh Water Essex & Suffolk Water Hafren Dyfrdwy...
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Ofwat consultation on Customer Licence Condition workshop
Our response to the revised Principles of the proposed Customer Licence Condition Ofwat presented at its November 2022 workshop
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Working together to end sewer flooding misery
Having your home or garden flooded with sewage is one of the worst things to experience as a customer. While it affects only a small proportion of people, its impact – and a poor response from the wastewater company –...
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How will your money be spent on water in Wales
Every five years, water companies set out their plans for what they’ll deliver and how much they’ll charge customers. These are submitted to the regulator, Ofwat for scrutiny and challenge. This process is known as the Price Review. The current...
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Credit Where It’s Due: Your Right to a Refund
CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working with Ofwat to help make changes to the rules around business protections and important steps have already been taken. Recently...
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Our commitment to the Welsh language
As an organisation committed to representing everyone who uses water across England and Wales, reflecting and celebrating the diversity of the people we help is important to everyone at CCW. An important part of this is our Welsh Language Scheme,...
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