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With news that more than a million pensioners in the UK are missing pension credit payments they are entitled to, CCWater is urging people to use its free online tools to check whether they could be missing out on a...

#TimeToChange Last month we published our Water Matters research (pdf), which revealed that household customers’ views of the value of money and fairness of their water bills have remained disappointingly flat for several years. Analysis of our Water Matters data,...

Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow  – named poorest performers Water...

Ensuring water consumers’ views shape the decisions of water companies, regulators and policy makers and building a more resilient water sector that reflects people’s growing concern for the environment will be among the most pressing priorities for the new chair...

Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat...

Today marks the start of Dementia Action Week, which aims to highlight the simple things we can all do to help improve the lives of those affected by dementia. Around 850,000 people in the UK currently live with the disease...

Our head of policy and research Mike Keil will be pounding the streets of Edinburgh later this month in a marathon effort to raise money for a charity close to his and CCWater’s heart – WaterAid opens in new window....

Organisations from all parts of the water sector are today joining forces to create a new, ambitious vision for the future. The move, coordinated by regulators, government, industry and the Consumer Council for Water, will see the sector develop a...

This week sees the the fifth annual Water Saving Week – a campaign organised by Waterwise opens in new window aimed at helping us all to use water more wisely. With a growing population and climate change putting increasing pressure...