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Complain about us
We want you to receive excellent customer service, but we understand that there may be times when you’re unhappy with the service you’ve received. If this happens, it’s important that you tell us so we can address your concerns. If...
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CCW backs plan to tackle threat to future water supplies
A blueprint to protect the future of our water supplies and environment from the impact of climate change and a growing population has received backing from CCW. Today marks the launch of the National Framework for Water Resources opens in...
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Welcome to the CCW Business Customer Hub
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we...
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Ofwat consultation on Forward Programme 2020-21
Our view on Ofwat’s programme of work for 2020-21
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Water companies set out plans to meet the needs of a growing population
Balancing the needs of a growing population and the pressure on future water supplies will be the focus of a consumer group’s meeting in Peterborough on Tuesday (3 March). CCW – the voice for water consumers – will be joined...
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Getting the measure of billing and debt complaints
CCW – the voice for water consumers – has published a new report which aims to help water companies get to grips with the root causes of billing and debt complaints. Getting the measure of billing and debt complaints sets out...
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CCW bids to end water customers’ frustration over billing complaints
Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the...
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Water company performance under the spotlight at watchdog meeting
Customers will have the opportunity to hear first-hand how their water company is performing when the Consumer Council for Water (CCW) holds its public meeting in Birmingham on Wednesday (22 January). CCW is inviting the public to hear how their...
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Regulators and CCW launch utility scorecards
The Consumer Council for Water has joined forces with UK regulators to make it easier for consumers to keep track of how well utility companies are performing across a range of services. A series of performance scorecards (pdf) opens in...
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