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Guaranteed Standards Scheme
GSS has not kept pace with customers’ expectations, with no review of payments or standards since 2008. There are also inconsistencies across England and Wales. We want to see minimum GSS payments increased with consistent standards across England and Wales....
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DroughtRead more about Drought
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My company has made an error on my account
Contact your water company or retailer straight away to explain what you think is wrong. If you do this in writing, the company is required to send a substantive response within 10 working days of receiving it.
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What is involved in making a new water supply connection?
There are a number of scenarios where customers may require a new connection, including: Building a new home Building a commercial property Renovating a house Replacing or renewing an existing supply Installing an agricultural trough Building a block of flats/...
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I have no water supply
Contact your company if you have no water supply. This could be due to repair work, an emergency, or problems with your home plumbing. Repair work by your water company: They should tell you in advance and give written notice...
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Climate change event: we need to talk about water
Water is a precious natural resource. Ensuring there is enough for us to use and nature to survive is one of the most important issues of our time. We often have too much or too little water at the wrong...
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Tips to prevent a blocked drain
Did you know that things that shouldn’t be flushed or poured down our sinks and toilets account for 75% of all sewer blockages? These ‘unflushables’ will eventually build up and cause blockages in our drains and sewers, potentially flooding your...
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What organisations help those struggling to pay?
Don’t be ashamed if you are struggling with debt. It can happen to anyone at any time and is often caused by circumstances outside of your control. The following debt advice agencies understand this and help thousands of people who...
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Time for water market to deliver for all business customers, warns CCW
CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended...
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