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Blog: Running a marathon – because everyone has the right to running water
Dr Mike Keil, Senior Director of Policy, Research and Campaigns Next weekend I will be running the Edinburgh Marathon. “Why?” I hear you ask. Well, mainly it’s due to a misplaced promise I made to my kids but it’s also...
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Citizens Forum: Customers’ views on water campaigns
We made a commitment in our 2022/23 Forward Work Programme to use a Citizens Forum to generate and test ideas, as part of our campaign to help people make the connection between their use of water services at home and...
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The cost of capital: striking a fair balance for customers and companies
One of the most important decisions made during each Price Review that affects customers is the assumption the regulator Ofwat makes about how much it will cost water companies to raise finance in order for them to invest. This cost...
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Water Matters 2022
Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales. Foreword It’s been a difficult time for many...
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Action on the environment key to water companies building trust with people
Action to protect the environment and fix leaks must be a priority for water companies to build trust with their customers, according to a new study from the Consumer Council for Water. New research published today (Friday) by CCW shows...
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Perceptions and Trust in Water Companies
People’s trust in their water company, as well as the industry as a whole, can be influenced by a range of different factors, including service quality, level of communication and cost. Through this research, we wanted to delve deeper into...
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Climate Change adaptation – why it matters to customers
In 2020 we wrote to all water and wastewater companies in England encouraging them to produce a climate change adaptation report as part of the third round of reporting. We also included a set of recommendations that we would like...
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New research lifts the lid on people’s unusual water habits
Almost 1 in 5 people have left the tap running to drown out the sound of them using the toilet, according to new research which has lifted the lid on our water habits. Leaving the shower running to ‘get some...
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Environmental Awareness Index
We want people in England and Wales to have reliable water and sewerage services, while being able to play their part in taking care of the environment. That’s why a large part of our People and the Environment work involves...
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