-
Gloom and Bloom: Measuring emotional engagement with water-saving messages
Our Gloom and Bloom research is an important part of CCW’s People and the Environment programme. It supports our wider efforts to help the sector develop effective messaging that encourages people to change their behaviour and take action to reduce...
Read more about Gloom and Bloom: Measuring emotional engagement with water-saving messages -
Customer Centric Culture
Building trust among customers has never been so important for the water industry. Against a backdrop of a cost of living crisis, and recent negative headlines, our recent Water Matters tracking research showed that customers’ trust in water companies has...
Read more about Customer Centric Culture -
New guidance released to help the water sector put customers first
Building trust and putting customers first is the focus of new guidance being published by the Consumer Council for Water (CCW), as part of wider efforts to transform the culture of the water industry. The guide to Customer-Centric Culture will...
Read more about New guidance released to help the water sector put customers first -
Droughtcast
Droughtcast is available on most podcast platforms, including iTunes, Spotify, and Google Podcasts. If you have any questions or comments, please contact the show at [email protected].
Read more about Droughtcast -
New research reveals people’s expectations for customer service standards
Research from the Consumer Council for Water has found that customers have a very low awareness of water company service standards – known as the Guaranteed Standards Scheme (GSS). Customers want to see any increases in payments for service failure...
Read more about New research reveals people’s expectations for customer service standards -
Customer views on Guaranteed Standards Scheme
Throughout 2023-24, CCW will be focussing on a new campaign to secure improved service standards, fit for a modern water industry. As part of this work, we wanted to understand customers’ views on the current statutory compensation scheme (known as...
Read more about Customer views on Guaranteed Standards Scheme -
Blog: Welcome to Droughtcast!
Droughts hit many places hard last summer, with millions of people affected by hosepipe bans, and in some places the restrictions were not lifted and continue today. Droughts are complex beasts, comprising various types and undergoing changes over time....
Read more about Blog: Welcome to Droughtcast! -
Ofwat consultation on putting water customers first: a consultation on introducing a customer-focused conditionRead more about Ofwat consultation on putting water customers first: a consultation on introducing a customer-focused condition
-
DEFRA consultation on strategy for the forth round of Climate Change Adaption ReportingRead more about DEFRA consultation on strategy for the forth round of Climate Change Adaption Reporting
We thought you might like...