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Why we need ARID
Like the rest of the world, the UK is experiencing the effects of climate change – notably on our rainfall. In addition, our population is growing. These factors are already putting a strain on our water supplies. Every day, water...
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Complaint reporting guidance for non-household customers
We use data on complaints as an indicator to identify areas of good and poor performance and to press water companies to put right instances of poor service. We ask companies to report summary complaint information on a regular basis....
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Ofwat consultation response on Customer Experience measuresRead more about Ofwat consultation response on Customer Experience measures
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Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companiesRead more about Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companies
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Complaints we can’t help with
Most common issues we can’t help you with
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Ofwat consultation on driving better company performance through clear and effective whistleblowing practicesRead more about Ofwat consultation on driving better company performance through clear and effective whistleblowing practices
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Ofwat’s consultation response on Scoping the Water Efficiency Fund: High LevelRead more about Ofwat’s consultation response on Scoping the Water Efficiency Fund: High Level
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Hosepipe ban to be lifted across Cornwall and Devon
CCW is encouraging people across Cornwall and Devon to keep up the habit of using water wisely even after hosepipe restrictions are lifted next week. South West Water has today confirmed that the hosepipe ban affecting communities across those regions...
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Consistent Messaging
Earlier this year, we published the findings of the first of its Citizens’ Forum research projects. The purpose of these is to test ideas and water-related campaigns to ensure they are communicating the issues effectively to customers and providing clear...
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