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Water watchdog meets in Taunton
The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and...
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New water consumer champion ready to be ‘vocal and visible’
The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales. The new organisation will have extra duties...
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CCW’s response to Ofwat’s 2025-30 draft price determination
Introduction The price review for 2025-30 (PR24) is a hugely important one. Meaningful investment is needed to sort out the issues the water industry hasn’t tackled in the past. That investment will be needed for decades to come, not just...
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Insights into incident management
In June 2023 we began a joint research programme with Ofwat to help us better understand people’s experiences of water or sewerage incidents. We wanted to review what companies are currently doing well, what could be improved and what could...
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Statement on sewage investigation financial penalties
CCW has today welcomed Ofwat’s move to fine three water and sewerage companies a total of £168 million, as part of its wider investigation into the management of wastewater treatment works. The regulator will consult on its proposals to fine...
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Business Customer Complaints 2023-24
Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2023 to 2024.
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CCW response to Scoping the Water Efficiency Fund: Second Ofwat Consultation
We welcome the opportunity to respond to the second consultation on the shaping of the proposed Water Efficiency Fund (WEF). Executive summary We are very supportive of the aims of the proposed Fund and agree that there is an urgent...
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Call for input – Improving the WaterSure Financial Support Scheme
Foreword The WaterSure financial support scheme has been in place for almost 25 years and has served as a key component of the support measures provided by water companies. Over that time, there has been little change in either the...
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