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We are experiencing a very serious problem with the Earth’s climate, which will affect all of us now and in the future. To play our part in tackling this, we’re working with the sector to increase the transparency of environmental...

The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.

Complaints from business customers about their water supplier have fallen but the gap between the best and worst performers continues to widen. It is positive that fewer business customers are having to escalate their complaints to CCW. However, the independent...

Delivering a price review that clearly meets the needs and priorities of customers is a key priority for both Ofwat and CCW. In a joint research project, we have sought to better understand what matters to customers and how far...

Our journey We are committed to looking inwards and making changes in every aspect of our work, from our culture right through to our policies and procedures. We want everyone to feel comfortable and valued at work, so we’re always...

Proposals have been unveiled to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help. About 1.5 million customers currently living...

  As the Competition and Markets Authority (CMA) prepares to make final decisions over four water companies’ future plans, the Consumer Council for Water (CCW) warns that customers must not lose out on the service levels and investment they value...

Due to Government guidance surrounding the Coronavirus outbreak, we’re changing some of our working arrangements. We aim to minimise any disruption to the service we provide but you can help by contacting us, where possible, through our online form opens...

CCW is consulting on proposed changes to its structure which would see it reduce the number of committees it has across England and Wales. Under the proposals our five existing committees which are spread across the two countries would be...