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Good start for water customers but still work to be done, says watchdog
All water companies have today (2 Dec) submitted their plans to Ofwat, the water industry regulator, outlining their proposals for water prices and services from 2015 to 2020. The Consumer Council for Water (CCWater) has played an active role in...
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Have your water pipes got their winter woollies on?
According to research up to half of us still don’t have our water pipes protected against the cold weather, and many more of us aren’t sure how to deal with things if we do have a problem. Young people aged...
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Drop in water complaints but still work to be done.
The Consumer Council for Water revealed today (Tuesday 21 September) that complaints to water companies in England and Wales reduced by nearly 17 per cent last year, extending the trend of declining complaints to the industry, and bringing complaint numbers...
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Folkestone and Dover Water lifts hosepipe ban – but still ripples of uncertainty over future resources in South East
The Consumer Council for Water Southern (CCWater Southern) has welcomed Folkestone and Dover Waters decision that the time is right to lift the hosepipe ban in the area. It is the first water company to lift restrictions in 2006. Consumer...
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Environmental Awareness Index
We want everyone in England and Wales to enjoy reliable water and sewerage services, while also playing an active role in protecting the environment. That’s why a major part of our work is helping people make the connection between the...
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Customer Licence Condition
We work closely with Ofwat, the water industry regulator to make sure that water companies across England and Wales give customers the best possible service. This included collaborating with Ofwat as it developed a new set of rules known as...
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CCW and Ofwat joint research into Anglian Water incident response
Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...
Read more about CCW and Ofwat joint research into Anglian Water incident response -
CCW and Ofwat joint research into Anglian Water incident response
Today, with Ofwat, we have published joint research which looks at the experiences of customers following a Boil Water Notice (BWN) by Anglian Water in July 2023, and how they felt the company handled the incident. This research is part...
Read more about CCW and Ofwat joint research into Anglian Water incident response
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