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Creating your application We aim to treat everyone fairly and in our selection process will assess you based only on what you tell us in your application. Your application determines whether you’ll be invited for an interview, so please take...

Our annual Water Mark assessment of water company performance We’ve published our 2022-23 assessment of how well water companies are performing using information taken from customers’ views, complaints and operational performance (excel). Water Mark makes it easy for customers to...

In April 2017, the water retail market opened to all businesses in England, allowing them to choose their water and sewage provider. We were keen to monitor any issues and make recommendations for improvement based on research, complaints, and conversations...

CCW publishes its in-depth review of business customers’ experiences of the retail water market in England. The report concludes the market has failed to deliver benefits for most businesses, with customer complaints three times higher than before competition was extended...

The water retail market, where business customers are able to choose and change who supplies their water and sewerage retail services, opened to all businesses in England in April 2017. When the market opened in England, we were supportive of...

As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...