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Water Watchdog Meets In Birmingham
The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 4 May in Birmingham, where the committee will question local water companies about the quality of their customer service....
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Water Watchdog meets in Birmingham
The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 27 October in Birmingham, when it will question local water companies about the quality of their customer service and...
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Water Watchdog meets in London
The Consumer Council for Water London and South East Committee will be meeting on Wednesday 22 September to question local water companies about the quality of their customer service and the number of complaints each has received over the past...
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Our response to CMA’s consultation as part of the Pennon / Sumisho Osaka Gas Water UK merger inquiry
We welcome the opportunity to comment on this stage of the Competition and Markets Authority (CMA’s) Pennon/Sumisho Osaka Gad Water UK merger inquiry. Executive Summary In summary, CCW agrees with the undertakings the CMA has proposed, specifically: For Ofwat to...
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Water Matters 2024
Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.
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Customer Licence Condition
We work closely with Ofwat, the water industry regulator to make sure that water companies across England and Wales give customers the best possible service. This included collaborating with Ofwat as it developed a new set of rules known as...
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CCW statement on Thames Water’s goodwill payment for Guildford/Godalming customers
CCW has responded to Thames Water’s decision to make a £30 goodwill payment to around 26,000 customers across the Guildford and Godalming area, who were left without water during interruptions to their supply in November 2023. The consumer watchdog has...
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CCW’s review of water companies’ 2025-30 business plansRead more about CCW’s review of water companies’ 2025-30 business plans
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Our response to Consumer Scotland’s Draft Work Programme 2024-2025Read more about Our response to Consumer Scotland’s Draft Work Programme 2024-2025
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