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Southern Water told to “keep up the momentum” as written complaints fall
Efforts by Southern Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by...
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Bournemouth Water told to “keep up the momentum” as written complaints fall
Efforts by Bournemouth Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by the...
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Customer complaints made to Wales’ largest water company more than double
WALES’ largest water company has been told to improve its performance by the Consumer Council for Water (CCWater) after complaints from its customers more than doubled in the space of a year. Problems caused by more rigorous debt collection, a...
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Risk Based Written Complaint Assessments Overview 2014-15
Under our ‘Right first time’ objective, we work closely with the companies to ensure their service meets and exceeds customer expectations and they sort out problems quickly and without hassle. It is important that companies ensure complaints against them are...
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Water complaints rise in Wales
The Consumer Council for Water revealed today (Tuesday 21 September) that last year complaints to water companies in Wales increased for the fifth year in a row. Complaints to D?r Cymru Welsh Water rose last year by nearly six per...
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Drop in water complaints but still work to be done.
The Consumer Council for Water revealed today (Tuesday 21 September) that complaints to water companies in England and Wales reduced by nearly 17 per cent last year, extending the trend of declining complaints to the industry, and bringing complaint numbers...
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Customer Protection Code of Practice
What is Customer Protection Code of Practice? The Customer Protection Code of Practice (CPCoP) is a set of rules that water retailers must follow when working with business customers. Ofwat recently reviewed these rules and made some updates to improve...
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What happens if my water company won’t fit a meter?
If you ask your water company to fit a meter under the free meter option scheme, their contractor will usually visit your home to see if a meter can be fitted. If it would be difficult or too expensive to...
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Publication scheme
The publication scheme fulfils the requirements of the Information Commissioner’s Office as set out in its model publication scheme for public authorities.
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