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The Consumer Council for Water (CCWater) has warned SES Water to improve its service after a sharp rise in calls from customers to resolve complaints and other problems. The Water Watchdog is calling on the Surrey-based supplier to address a...

We’re delighted to announce the publication of our Annual Review for England and Wales 2017/18. It sets out what we delivered for consumers during a year when water companies – and the essential services they provide – faced intense public...

Small businesses want more help understanding and accessing the potential benefits of the retail water market in England before they take the plunge. A new in-depth study by the Consumer Council for Water (CCWater) suggests small and medium-sized businesses (SMEs)...

A third of Welsh Assembly members made a pledge to save water and discovered more about how the Water Watchdog is supporting their constituents during a drop-in session in Cardiff on Tuesday. Three ministers – including Minister for the Environment...

Click here to view larger image (jpg) The Consumer Council for Water (CCWater) is working closely with a small number of retailers to turn around a rise in complaints from non-household customers to the water watchdog. CCWater received 815 complaints...

Following feedback from stakeholders, we have revised our approach to publishing the operational information water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and published...

The water industry introduced an alternative dispute resolution service called WATRS (the Water redress Scheme) in April 2015. If customers are unhappy with the outcome of their case following the company’s formal complaints procedure and CCWater’s mediation, they can approach...

Ofwat wants to change how water companies are encouraged to give their customers a better service. But do the industry regulator’s proposals go far enough? Our policy manager Gemma Domican shares five ways to make them stronger. What’s the best...

Following feedback from stakeholders, we have revised our approach to publishing the operational information that water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and...