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We’ll make every effort to resolve your complaint. If we’re unable to reach a resolution with the water company, we’ll refer your complaint to our Alternative Dispute Resolution (ADR) Team. They will decide whether mediation or adjudication is the best...

The Consumer Council for Water has joined forces with UK regulators to make it easier for consumers to keep track of how well utility companies are performing across a range of services. A series of performance scorecards (pdf) opens in...

We have a duty to represent the interests of consumers, both domestic and business, of licensed water suppliers, as well as the interests of consumers of water and sewerage companies.

The race for Number 10 is officially underway – and that has implications for a non-departmental public body like CCWater. In the run-up to polling day on 12 December we’ll be limited in what we can say and do due...

We collaborated with the water regulator, Ofwat, to commission research between March and June 2019 to investigate business customers’ experiences interacting with the water and wastewater non-household retail market in England, which opened in April 2017.  This research was used...

Regulatory action may be needed to tackle the root causes of rising complaints from business customers about their water and sewerage services, the Consumer Council for Water (CCWater) has warned. The Water Watchdog says poor performing retailers and wholesalers may...

Falling satisfaction levels and a wave of billing complaints must not be allowed to dampen business customers’ enthusiasm to shop around for a better water deal, a new report has warned. Research by the Consumer Council for Water (CCWater) has...

Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England. The Consumer Council for Water (CCWater) says low awareness of the retail water market...

The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry opens in new window: On leakage: Tony Smith, Chief Executive...