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Our priorities for the 2024 Price Review

The easing of lockdown measures across England and Wales from 17 May will have come as a welcome relief for the many businesses that had been instructed to close. However, challenging times may still lie ahead, especially uncertainty around business...

Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years. They both feature in our our Strategy for 2021-24 which sets out CCW’s mission,...

We have two regional committees, one for England and one for Wales.

Aggressive or abusive contact CCW deals with all customers fairly and provides a high-quality service. We understand that people who use our service may be angry about the issues that they have raised in their complaint. However if this anger...

Up to 14% more properties flooded with sewage in 2019-20 compared to the previous year. People’s consumption of water reduces for the first time in 5 years but still 2% higher than 2014-15. Leakage falls by 7% to its lowest...

We collaborated with the water regulator, Ofwat, to commission research between January and March 2020 to investigate business customers’ experiences interacting with the water and wastewater non-household retail market in England, which fully opened in April 2017. This research was...

As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...

Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its...