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The number of low-income households in England and Wales receiving financial help from their water company has almost doubled to more than 400,000 in the past year, according to the Consumer Council for Water (CCWater). The water watchdog has welcomed...

Priority services assist customers who may find they need extra help. This could be because of an illness, disability, financial difficulties or language barriers. All water companies in England and Wales have schemes which allow customers to register for free...

April 1 will trigger an increase in many household bills and water is no exception with the average annual water and sewerage bill set to rise by £6 across England and Wales1. That’s no laughing matter for customers who are...

Monday (March 20) marks the launch of the third annual Water Saving Week, which is organised by Waterwise opens in new window and supported by partners including CCWater. Our water efficiency expert Ana-Maria Millan explains why saving water matters and...

In this guest blog, CLAIRE SHARP – CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP – explains how the company is helping its customers to reduce or remove debt. We recognise that sometimes life’s ups and downs mean that some customers may...

Never mind ghouls, ghosts and vampires – sometimes opening up your latest water bill can be enough to give you a fright, especially when you’re struggling to make ends meet. Fortunately, our money saving expert Andy White has a few...

Over the past few years CCWater has pressed each of the water companies to provide more support to customers who cannot afford their water bills. JANE CRISP – AFFORDABILITY AND VULNERABILITY LEAD AT SOUTHERN WATER opens in new window –...

TENS of thousands of cash-strapped households in England and Wales are missing out on support that could significantly reduce their water bills, according to the Consumer Council for Water (CCWater). The independent consumer watchdog has worked with 19 water companies...

The average water bill is set to rise by £2 from April 1 – but fortunately our money saving expert Andy White has some great tips to help you beat the price changes. Many of us can afford to laugh...