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We are delighted to announce the publication of our Wales Committee Annual Review for 2014/15 (pdf) The review sets out what we have achieved for customers during a challenging 12 months, dominated by the conclusion of the 2014 Price Review which...

Putting customers at the heart of the water industry Today we are delighted to publish our Annual Review for England and Wales 2014/15 (pdf). The review explains what we have achieved for customers during a challenging 12 months for the...

“I have a great personal interest in the sustainability and water efficiency agenda – very much from the consumer’s standpoint.” Alan Lovell INTERVIEW BY MATHEW BEECH – Utility Week opens in new window Alan Lovell has big shoes to fill....

A significant area of our work involves ensuring water companies strike the right balance between collecting revenue effectively to minimise customer debt but remain sensitive enough for those customers experiencing financial difficulties. Customer debt to water companies has increased over the...

The Consumer Council for Water (CCWater) is delighted to announce the appointment of a new chair to lead the consumer body through a period of major change in the water industry. Successful businessman Alan Lovell will begin his four-year post...

The growing influence customers have over what they pay for their water and sewerage services is reflected in today’s announcement on water bills for 2015/16, according to the Consumer Council for Water (CCWater). The annual publication of charges by Water...

During 2013 we asked water companies across England and Wales to change the way that they reported performance data to us, so that the information was customer-focussed and comparable. ‘Delving into water’ summarises this information and comments on company performance...

SMALL changes could add up to valuable savings on consumers’ energy and water bills, according to the Consumer Council for Water (CCWater) in Wales which is supporting the Big Energy Saving Week (October 20-24). CCWater is encouraging consumers in Wales...

SMALL changes could add up to valuable savings on consumers’ energy and water bills, according to the Consumer Council for Water (CCWater) which is supporting the Big Energy Saving Week (October 20-24). CCWater is encouraging consumers to take time to...