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Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the...

Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned. The consumer watchdog is concerned...

Thousands of households in Wales could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned. The consumer watchdog is concerned...

In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced...

Help with your debt Ofwat’s guidelines for dealing with household customers in debt state that, before starting debt recovery action, companies should send at least two prompts, including the bill, to the customer asking them to contact the company. If...

Many customers face pressure in managing their household income to meet the rising cost of bills. CCW research suggests that around 3 million households in England and Wales find their water bills unaffordable. Over the years we have challenged the...

Read performance reports on how water companies are doing.

The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses,...