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Many customers face pressure in managing their household income to meet the rising cost of bills. CCW research suggests that around 3 million households in England and Wales find their water bills unaffordable. Over the years we have challenged the...

The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses,...

How we can help you You can get in touch with us between 08:30 and 5pm, Monday – Friday, 0300 034 2222 (England), 0300 034 3333 (Wales)

Every year in England and Wales water companies deal with over 300,000 blockages, thousands of which see people’s homes and belongings ruined by sewer flooding. Around £90million is spent EVERY year clearing blockages nationwide. However total costs, including damage from...

Low-income households across Wales can take action now to beat an April rise in water bills by tapping into the financial support available from their water company. That’s according to the Consumer Council for Water (CCWater) which has responded to...

Low-income households can take action now to beat an April rise in water bills by tapping into the financial support available from their water company. That’s according to the Consumer Council for Water (CCWater) which has responded to today’s (Wednesday)...

Back in January 2016 CCWater teamed up with poverty relief charity Turn2Us to launch two online tools to help boost the income of water customers in financial hardship. A year on from forging this new partnership, our affordability expert Andy...

Are you feeling the drip, drip, drip of finances draining away after Christmas?  You don’t need to struggle on alone with these worries – there are many ways to help pay your water bills and some are better known than...

Today marks the launch of a new industry-wide campaign aimed at raising awareness of the new non-household retail water market in England. There are just ten weeks to go until 1.2 million businesses, charities and public sector organisations will have...