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As activity ramps up for the 2019 Price Review, ensuring water and sewerage supplies remain resilient will be a key challenge. Policy Manager Sarah Thomas explores how water companies can effectively incorporate resilience into their business plans, against a backdrop...

Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value? The answer, says our Senior Policy Manager Jenny Suggate, may surprise you....

Over-generous or value for money? Steve Hobbs, our Senior Policy Manager for Regulation, explains why Ofwat’s assumptions on how water companies are financed should be a concern for customers. CCWater has always called for the views and expectations of customers...

The Consumer Council for Water (CCWater) has been shortlisted for two awards at this year’s Utilities & Telecoms (U&T) Awards. The water watchdog has been nominated for the Best Vulnerable Customer Support Team Award, with Senior Policy Manager Andy White...

Our Policy Manager Evan Joanette reflects on the experiences of customers after a steady start to the new non-household retail water market in England. It’s hard to believe that four months have already passed since the long-awaited opening of the...

Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned. The consumer watchdog is concerned...

Thousands of households in Wales could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned. The consumer watchdog is concerned...

In this guest blog, Mark Grice – External Relationships Manager at Severn Trent Water – explains how the company is helping thousands of its customers overcome debt and other financial troubles through a growing range of support schemes. We introduced...

Help with your debt Ofwat’s guidelines for dealing with household customers in debt state that, before starting debt recovery action, companies should send at least two prompts, including the bill, to the customer asking them to contact the company. If...