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Some retailers not getting the basics right as complaints remain a concern
Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year. The Consumer Council for...
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Business Customer Insight research 2019
We collaborated with the water regulator, Ofwat, to commission research between March and June 2019 to investigate business customers’ experiences interacting with the water and wastewater non-household retail market in England, which opened in April 2017. This research was used...
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Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow – named poorest performers Water...
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Small actions make a big difference for people with dementia
Today marks the start of Dementia Action Week, which aims to highlight the simple things we can all do to help improve the lives of those affected by dementia. Around 850,000 people in the UK currently live with the disease...
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Landlords – make sure you keep ‘on tap’ of regulations
At our recent public meeting in Wrexham we talked about specific legislation introduced to help reduce water debt amongst renters in Wales, four years ago. Since the 1 April the legislation also applies to some new parts of mid Wales...
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Future prices and services must be acceptable to north west customers
The Consumer Council for Water (CCWater) has responded to today’s announcement opens in new window by the regulator Ofwat over its draft price and service plans for United Utilities. Ofwat has shared its initial view on what the water company...
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Future prices and services must be acceptable to water customers
The Consumer Council for Water (CCWater) has responded to today’s announcement opens in new window by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent,...
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Update to ECA recommendations for the Cost of Capital 2020-2025
We believe it may be possible for Ofwat to set an even lower cost of capital at the 2019 Price Review, paving the way for further bill reductions. An independent study commissioned by CCWater has recommended a range for the...
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Water Watchdog meeting examines efforts to reduce water debt
Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March). Representatives from Hafren Dyfrdwy and Dŵr Cymru Welsh Water...
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