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Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...

A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies...

While two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly and just over a quarter think companies act in the interests...

This joint piece of research with regulator Ofwat set out to explore customers’  understanding and awareness of their water companies, as well as their views on issues such as the affordability of bills and trust in the sector. The study...

Water affordability scheme – name testing Creating a single social tariff to provide fair, consistent and sustainable support to water customers who struggle to afford their water bill was one of the key recommendations to emerge from our independent review...

We collaborated with Ofwat to commission research between June and November 2021 examining business customers’ experiences of the non-household retail market in England. The market – which opened fully in April 2017 – allows businesses to shop around for a...

This week CCW were in Parliament talking to MPs about our plans to End Water Poverty across England and Wales. A huge thank you to Liz Twist MP for sponsoring our drop in session. It was a busy morning with...

Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction. CCW says marked improvements in billing are still needed after its...

  A major challenge facing all water companies is ensuring water and sewerage services can meet the needs of future customers in our changing climate, and in a way that protects our environment. Meeting this challenge will require a long-term...