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As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...

If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...

If you move to a property with a meter you will have to pay measured water and sewerage charges. Take a meter reading as soon as you take responsibility for the property. You can’t have the meter removed. Here’s what...

Help is available, so please don’t ignore your bill, even if you can’t pay. Contact your water company (and the sewerage company, if different) as soon as possible and ask to pay by instalments. There is no extra charge for...

We want to make sure that more people know about the financial help available from their water company. Our goal is for 50% of the public to be aware of this support by the summer of 2024. We also want...

The largest rise in the average household water and sewerage bill for almost 20 years could prove a tipping point for the one in five customers already struggling to pay. The Consumer Council for Water (CCW), the independent voice of...

Information from Ofwat and CCW, published today opens in new window, shows that water companies are increasing financial support for their customers, with record numbers benefiting from discounted water bills. However, both organisations are calling on companies to do even...

This is our fourth Testing the Waters report, published every two years, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive. Key findings Overall satisfaction has declined for both...

As the cost of living continues to put pressure on household bills, figures show that families in the North West of England could save around £1,270 a year if they can reduce their use of water at home. Figures from...