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The Guaranteed Standards Scheme (GSS) has been in place for over 30 years. Over that time, there has been little change to either the standards of service or the statutory payments to customers. Given the changes that have taken place...

Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers. The Consumer Council for Water’s (CCW) annual Business Customer Complaints Report shows that written complaints...

  In May, CCW and the Met Office brought together professionals from across the water sector and beyond to a climate change adaptation conference. More than 60 delegates assembled at the Met Office’s Headquarters in Devon to consider the challenges...

Only around a third of households are aware water companies can offer them financial support if they are struggling with their water bills, according to a fresh wave of cost of living research. The latest study carried out by the...

In 2020 we wrote to all water and wastewater companies in England encouraging them to produce a climate change adaptation report as part of the third round of reporting. We also included a set of recommendations that we would like...

Almost 1 in 5 people have left the tap running to drown out the sound of them using the toilet, according to new research which has lifted the lid on our water habits. Leaving the shower running to ‘get some...

Getting a bill that is unexpectedly high can be very stressful. Your water bill might go up for various reasons, and some of the most common ones are: More people than usual staying in your home New appliances that use...