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What if I move to a property with a meter?
If you move to a property with a meter you will have to pay measured water and sewerage charges. Take a meter reading as soon as you take responsibility for the property. You can’t have the meter removed. Here’s what...
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What can I do if I can’t afford to pay my water bill?
Help is available, so please don’t ignore your bill, even if you can’t pay. Contact your water company (and the sewerage company, if different) as soon as possible and ask to pay by instalments. There is no extra charge for...
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Affordability and vulnerability
We want to make sure that more people know about the financial help available from their water company. Our goal is for 50% of the public to be aware of this support by the summer of 2024. We also want...
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Incorrectly charged for leak
I just wanted to get in contact to say we have finally got somewhere with our water company, thanks to you guys getting involved! I really appreciate your help. The issue When Ms M moved into her property, she set...
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Billed for wrong meter
Thank you so much for all your help and hard work to get this sorted for me. I have felt very let down by my water retailer and the ongoing customer services issues have caused me a great deal of...
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Water bill rises will bring more uncertainty to struggling households, says CCW
The largest rise in the average household water and sewerage bill for almost 20 years could prove a tipping point for the one in five customers already struggling to pay. The Consumer Council for Water (CCW), the independent voice of...
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Ofwat and CCW welcome water companies’ efforts to ease cost of living pressures, but call on them to take further action
Information from Ofwat and CCW, published today opens in new window, shows that water companies are increasing financial support for their customers, with record numbers benefiting from discounted water bills. However, both organisations are calling on companies to do even...
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Testing the Waters 2022
This is our fourth Testing the Waters report, published every two years, which looks at how business customers in England and Wales feel about the water, sewerage and retail services they receive. Key findings Overall satisfaction has declined for both...
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North West families could save £1,270 a year by using less water and energy
As the cost of living continues to put pressure on household bills, figures show that families in the North West of England could save around £1,270 a year if they can reduce their use of water at home. Figures from...
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