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DEFRA consultation on strategy for the forth round of Climate Change Adaption ReportingRead more about DEFRA consultation on strategy for the forth round of Climate Change Adaption Reporting
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Blog: The 3 Ps of adaptation: protect people through partnerships
In May, CCW and the Met Office brought together professionals from across the water sector and beyond to a climate change adaptation conference. More than 60 delegates assembled at the Met Office’s Headquarters in Devon to consider the challenges...
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Ofgem consultation on framework for consumer standards and policy options to address priority customer service issuesRead more about Ofgem consultation on framework for consumer standards and policy options to address priority customer service issues
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Only a third of households aware of water bill support
Only around a third of households are aware water companies can offer them financial support if they are struggling with their water bills, according to a fresh wave of cost of living research. The latest study carried out by the...
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Climate Change adaptation – why it matters to customers
In 2020 we wrote to all water and wastewater companies in England encouraging them to produce a climate change adaptation report as part of the third round of reporting. We also included a set of recommendations that we would like...
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New research lifts the lid on people’s unusual water habits
Almost 1 in 5 people have left the tap running to drown out the sound of them using the toilet, according to new research which has lifted the lid on our water habits. Leaving the shower running to ‘get some...
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Why is my water bill high?
Getting a bill that is unexpectedly high can be very stressful. Your water bill might go up for various reasons, and some of the most common ones are: More people than usual staying in your home New appliances that use...
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Temporary Vacant Properties
As businesses start to re-open after months of lockdown, we recognise that some of you will be facing a lot of uncertainty over their future. Part of this will be concerned with whether you can afford your water bill, especially...
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What’s a Boil Water Notice?
If your water company issues a Boil Water Notice, this means that their routine water quality tests have revealed the presence of some bacteria in the water supply. A Boil Water Notice means you must boil your tap water before...
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