-
Our response to Ofgem’s Call for Input – Affordability and debt in the domestic retail marketRead more about Our response to Ofgem’s Call for Input – Affordability and debt in the domestic retail market
-
Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research
Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment. Less than a quarter (23%) of respondents said they trust their...
Read more about Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research -
CCW’s review of water companies’ 2025-30 business plansRead more about CCW’s review of water companies’ 2025-30 business plans
-
Our response to EA water quality consultation
We welcome the opportunity to provide a response to Environment Agency charges consultation: water discharges Detailed response We have not answered the individual questions within the consultation, although we have some overarching comments in response to the proposals. We understand...
Read more about Our response to EA water quality consultation -
Our response to Ofwat consultation on Customer Protection Code of Practice – Tranche 2 changes
We welcome the opportunity to submit our views on this consultation on the Customer Protection Code of Practice (CPCoP) Tranche 2 changes. Key points We are supportive of Ofwat’s proposals to increase the protections afforded to business customers by the...
Read more about Our response to Ofwat consultation on Customer Protection Code of Practice – Tranche 2 changes -
Our response to Consumer Scotland’s Draft Work Programme 2024-2025Read more about Our response to Consumer Scotland’s Draft Work Programme 2024-2025
-
Our response to Ofwat’s draft Forward Programme 2024-25Read more about Our response to Ofwat’s draft Forward Programme 2024-25
-
Our response to the Department of Business and Trade’s Smarter Regulation consultationRead more about Our response to the Department of Business and Trade’s Smarter Regulation consultation
-
People prepared to pay more to increase the role of nature in tackling water challenges
Households would be willing to pay up to £40 a year more on their water bill to use nature instead of man-made materials to improve river water quality and reduce the risk of flooding. A study by the Consumer Council...
Read more about People prepared to pay more to increase the role of nature in tackling water challenges
