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Why we need ARID
Like the rest of the world, the UK is experiencing the effects of climate change – notably on our rainfall. In addition, our population is growing. These factors are already putting a strain on our water supplies. Every day, water...
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Understanding consumer priorities
A vital part of CCW’s research is around understanding the key priorities facing customers across England and Wales when it comes to their water supply. By listening to people and their concerns, we are able to represent them as an...
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Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companiesRead more about Ofwat’s consultation response on proposed licence modifications to introduce customer-focused principles for all water companies
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Trialling different household charges
In April 2023, the water industry regulator Ofwat changed the rules on how water companies charge household customers for their use of water. This was to allow them to carry out trial schemes where – for an agreed period of...
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Ofwat’s consultation response on Scoping the Water Efficiency Fund: High LevelRead more about Ofwat’s consultation response on Scoping the Water Efficiency Fund: High Level
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Transparent company performance for consumers
As part of CCW’s ambitions to create a sector that works for people, we carried out research around company performance transparency. In particular, we wanted to explore views on a potential online dashboard, a single point of access where customers...
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Blog: Hear from our partners about ‘Walking With Water’
As part of our ‘Walking With Water‘ initiative, we have teamed up with various project partners to help spread the word and get more people outdoors and appreciating the sources of our water supply. Hear from water companies and our...
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The Guaranteed Standards Scheme: Call for Evidence
The Guaranteed Standards Scheme (GSS) has been in place for over 30 years. Over that time, there has been little change to either the standards of service or the statutory payments to customers. Given the changes that have taken place...
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Businesses make fewer complaints to water retailers but performance remains mixed
Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers. The Consumer Council for Water’s (CCW) annual Business Customer Complaints Report shows that written complaints...
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