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CCW’s response to Ofwat’s 2025-30 draft price determination
Introduction The price review for 2025-30 (PR24) is a hugely important one. Meaningful investment is needed to sort out the issues the water industry hasn’t tackled in the past. That investment will be needed for decades to come, not just...
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Rob Wilson, CCW Chair: Time for water company bosses to change perceptions of a failing sector
A huge gap in the perception of water companies has developed in the space left by water bosses, where greater transparency and openness about delivery could have helped to shape a calmer and better-informed debate. Customers have justly become increasingly...
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Business Customer Complaints 2023-24
Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2023 to 2024.
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Rob Wilson, CCW Chair: Working with government to improve water services for customers
Over the past week, the new government has been setting out the changes it wants to see to the water sector. Its first priorities are to strengthen environmental regulation and make sure water companies deliver for customers, while also attracting...
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Call for input – Improving the WaterSure Financial Support Scheme
Foreword The WaterSure financial support scheme has been in place for almost 25 years and has served as a key component of the support measures provided by water companies. Over that time, there has been little change in either the...
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Our response to CMA’s consultation as part of the Pennon / Sumisho Osaka Gas Water UK merger inquiry
We welcome the opportunity to comment on this stage of the Competition and Markets Authority (CMA’s) Pennon/Sumisho Osaka Gad Water UK merger inquiry. Executive Summary In summary, CCW agrees with the undertakings the CMA has proposed, specifically: For Ofwat to...
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CCW statement: People will feel upset and anxious at water bill rises
The Consumer Council for Water has responded to Ofwat’s draft determinations for water companies across England and Wales. The regulator is proposing to allow companies to increase customer bills on average by £19 a year over the next five years....
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Our response to the Environmental Audit Committee call for evidence
Water quality and water infrastructure follow-up Introduction The Consumer Council for Water is the independent voice for water consumers in England and Wales. Formed in 2005 as one of Defra’s sponsored NDPBs, we help customers resolve complaints against their water...
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Trust in water companies reaches a 13-year low amid falling customer satisfaction
People’s trust in water companies risks being irreversibly damaged unless consumers witness a sustained improvement in the sector’s care of rivers and the wider environment. The warning comes from the Consumer Council for Water (CCW) as it publishes its annual...
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