Search results

Stronger collaboration between water companies and water retailers is critical to ensuring business customers are empowered with the advice and practical support they need to save water. Less than half of business customers in England and Wales (43%) are engaging...

Every two years CCW conducts research to understand the opinions of business water users in England and Wales. The research has been tracking businesses’ views on their water, sewerage and retail services since before the non-household water retail market opened...

Two in five households across England and Wales say they will find it difficult to afford the increases to water bills being proposed by the regulator Ofwat. The Consumer Council for Water (CCW) has today published the findings of an...

Introduction The 2024 Price Review marks arguably the most significant price-setting period in the water sector’s history – both for consumers and the environment. Investment is needed on an unprecedented scale to clean up our rivers and seas and future-proof...

We carried out this research to understand how business customers feel about their current water and sewerage services, and whether these meet their needs and expectations. Linked to their service expectations, we explored their views on the proposed changes to...

CCW has warned water companies’ failure to deliver on some of their performance commitments risks further undermining consumers’ trust and satisfaction with the sector. The consumer watchdog has responded to the regulator Ofwat’s annual water company performance report, which has...

In July 2024, we issued a Call for Input seeking views on potential improvements to the WaterSure scheme. WaterSure caps the water and sewerage bill for metered, lower-income customers in England and Wales who have high essential water usage needs...

In March 2023, CCW published our review of business customers’ experience of five years of the water retail market. In that report we made 22 recommendations on what needs to change in the market; by whom, and when, to deliver...

Water Matters report – what are the findings telling us? It has been a few months since CCW published Water Matters 2024 back in May. As the longest-running in-depth survey of water customers, this research gathers a lot of detail,...