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Experience of business customers during Covid -19 Every two years CCW gauges the views of business customers in England and Wales on the water, sewerage and retail services they receive from their supplier. Our latest study coincided with the start...

Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks,...

None of us enjoy seeing bills land on our doormat or in our inbox. But for many, they bring an overwhelming sense of anxiety.  For those living on tight budgets, managing finances and stretching every penny has become an everyday...

We know that many households are finding it difficult financially, especially in the face of rising costs. This includes water bills which are expected to rise by 36%, before inflation is added, between 2025 and 2030. While this increase will...

Improving water bill reductions for single people living with medical conditions which rely on higher levels of water use is among a raft of sweeping changes to the WaterSure support scheme, being proposed by the Consumer Council for Water (CCW)....

To meet our overall strategic objectives, CCW’s Forward Work Programme contains the deliverables we will focus on achieving in 2025-26. These are over and above our business-as-usual activities – dealing with complaints, challenging companies, generating insights and communicating with customers....

In November, CCW’s Chair, Rob Wilson, gave a speech at the Water Infrastructure Forum. There’s so much in the media at the moment about the water industry and its immediate troubles. But there are bigger challenges looming, which will need...

Water Matters report – what are the findings telling us? It has been a few months since CCW published Water Matters 2024 back in May. As the longest-running in-depth survey of water customers’ views, this research gathers a lot of...