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Business Customer Complaints 2023-24
Our annual Business Customer Complaints Report gives an overview of complaints made by business customers in the water retail market in England and Wales during 2023 to 2024.
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Rob Wilson, CCW Chair: Working with government to improve water services for customers
Over the past week, the new government has been setting out the changes it wants to see to the water sector. Its first priorities are to strengthen environmental regulation and make sure water companies deliver for customers, while also attracting...
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Call for input – Improving the WaterSure Financial Support Scheme
Foreword The WaterSure financial support scheme has been in place for almost 25 years and has served as a key component of the support measures provided by water companies. Over that time, there has been little change in either the...
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Our response to CMA’s consultation as part of the Pennon / Sumisho Osaka Gas Water UK merger inquiry
We welcome the opportunity to comment on this stage of the Competition and Markets Authority (CMA’s) Pennon/Sumisho Osaka Gad Water UK merger inquiry. Executive Summary In summary, CCW agrees with the undertakings the CMA has proposed, specifically: For Ofwat to...
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CCW statement: People will feel upset and anxious at water bill rises
The Consumer Council for Water has responded to Ofwat’s draft determinations for water companies across England and Wales. The regulator is proposing to allow companies to increase customer bills on average by £19 a year over the next five years....
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Our response to the Environmental Audit Committee call for evidence
Water quality and water infrastructure follow-up Introduction The Consumer Council for Water is the independent voice for water consumers in England and Wales. Formed in 2005 as one of Defra’s sponsored NDPBs, we help customers resolve complaints against their water...
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Trust in water companies reaches a 13-year low amid falling customer satisfaction
People’s trust in water companies risks being irreversibly damaged unless consumers witness a sustained improvement in the sector’s care of rivers and the wider environment. The warning comes from the Consumer Council for Water (CCW) as it publishes its annual...
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Our response to Ofgem’s Call for Input – Affordability and debt in the domestic retail marketRead more about Our response to Ofgem’s Call for Input – Affordability and debt in the domestic retail market
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Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research
Customer research published today by Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment. Less than a quarter (23%) of respondents said they trust their...
Read more about Customer trust and satisfaction in water companies falling in latest Ofwat and CCW research
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