Water Mark 2022

Our annual assessment of water company’s performance

Water companies’ performance on everything from customer satisfaction with service and complaint handling to sewer flooding and leakage can now be compared in our latest Water Mark assessment for 2021-22.

Water Mark makes it easy for customers to access information about their water company’s performance across a broad range of measures, which also includes households’ views on the affordability and fairness of their bills, satisfaction with value for money and awareness of additional support services offered by suppliers.

It’s the third year we have published our annual grading of water companies.