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All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for...

Making a complaint To make a complaint about your water company or retailer visit our make a complaint page to follow the process. Advice and support Call our team between 8.30am and 5pm, Monday to Friday on 0300 034 2222...

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 4 May in Birmingham, where the committee will question local water companies about the quality of their customer service....

The Consumer Council for Water Central and Eastern Committee is inviting members of the public to its next meeting on Wednesday 27 October in Birmingham, when it will question local water companies about the quality of their customer service and...

The Consumer Council for Water London and South East Committee will be meeting on Wednesday 22 September to question local water companies about the quality of their customer service and the number of complaints each has received over the past...

Our annual Water Mark assessment of water company performance We have updated our Water Mark page to make it easier to see how your water company is performing on everything from satisfaction with service and value for money to complaint...

People can see how well their water company is performing across the areas that matter most to them with our new-look Water Mark.  We have published our refreshed Water Mark page, which enables consumers to easily examine how their water...

In July 2024, we issued a Call for Input seeking views on potential improvements to the WaterSure scheme. WaterSure caps the water and sewerage bill for metered, lower-income customers in England and Wales who have high essential water usage needs...

In March 2023, CCW published our review of business customers’ experience of five years of the water retail market. In that report we made 22 recommendations on what needs to change in the market; by whom, and when, to deliver...