-
Water Watchdog meets in London
The Consumer Council for Water London and South East Committee will be meeting on Wednesday 22 September to question local water companies about the quality of their customer service and the number of complaints each has received over the past...
Read more about Water Watchdog meets in London -
Water Matters 2024
Household customers’ views of their water and sewerage services Our annual Water Matters survey tracks the views of household customers on the services they receive from water companies in England and Wales.
Read more about Water Matters 2024 -
Customer Licence Condition
We work closely with Ofwat, the water industry regulator to make sure that water companies across England and Wales give customers the best possible service. This included collaborating with Ofwat as it developed a new set of rules known as...
Read more about Customer Licence Condition -
CCW statement on Thames Water’s goodwill payment for Guildford/Godalming customers
CCW has responded to Thames Water’s decision to make a £30 goodwill payment to around 26,000 customers across the Guildford and Godalming area, who were left without water during interruptions to their supply in November 2023. The consumer watchdog has...
Read more about CCW statement on Thames Water’s goodwill payment for Guildford/Godalming customers -
CCW’s review of water companies’ 2025-30 business plansRead more about CCW’s review of water companies’ 2025-30 business plans
-
Our response to Consumer Scotland’s Draft Work Programme 2024-2025Read more about Our response to Consumer Scotland’s Draft Work Programme 2024-2025
-
Vulnerability reporting
This vulnerability disclosure policy applies to any security vulnerabilities that you are considering reporting to us.
Read more about Vulnerability reporting -
Information for applicants
Creating your application We aim to treat everyone fairly and in our selection process will assess you based only on what you tell us in your application. Your application determines whether you’ll be invited for an interview, so please take...
Read more about Information for applicants -
Ofwat consultation response on Customer Experience measuresRead more about Ofwat consultation response on Customer Experience measures
We thought you might like...