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Memoranda of Understanding
Documents that set out the framework for our relationship with relevant bodies.
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Governance
Information and documents setting out how the Consumer Council for Water operates.
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Board Meetings
The agendas and minutes of our Board meetings which details the discussions held and the decisions made, can be found here.
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Make a complaint
First talk to your water company or retailer If you’re not happy with the service provided by your water company or retailer, you can make a complaint to us to try and fix the problem, but first you’ll have to...
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Water watchdog says company is on track to deliver what customers want
THE Consumer Council for Water says Dee Valley Water has made a positive start to delivering the necessary investment its customers want at a price they find acceptable, in its five year plan for 2015 to 2020. Dee Valley Water...
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Current vacanciesRead more about Current vacancies
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Complaints to water companies fall for fifth successive year
But companies warned they face backlash if they fail to deliver value for money Customer complaints against water companies have fallen for the fifth year in a row but the Consumer Council for Water (CCWater) is warning the poor performers...
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Watchdog welcomes further fall in written complaints but warns against complacency
Written complaints from customers against water companies in Wales have fallen again but the Consumer Council for Water (CCWater) says there is still much more to be done. CCWaters annual Written Customer Complaints Report has revealed written complaints against Dee...
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Watchdog pleased by Anglian Water’s pledge over extra investment
The Consumer Council for Water (CCWater) is pleased with Anglian Waters plans to put extra investment into improving services for its customers. The water company has today (Friday) announced it is investing around an extra £70million in improving its sewer...
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