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Water companies in Wales must do more to support customers struggling to pay their bills, says water watchdog
WATER COMPANIES in Wales must make sure that customers who cannot afford to pay their bills are given the help they need, according to the Consumer Council for Water (CCWater). The watchdog’s call comes as today’s annual publication of charges...
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Households urged to protect their home’s pipes as temperatures plummet
AS temperatures fall across the country, households are being warned by the Consumer Council for Water (CCWater) to prepare their home’s pipes for winter’s late arrival. The water watchdog is concerned many households may not have taken steps to protect...
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Households urged to protect their home’s pipes as temperatures plummet
AS temperatures fall across Wales, households are being warned by the Consumer Council for Water (CCWater) to prepare their home’s pipes for winter’s late arrival. Wales’ water watchdog is concerned many households may not have taken steps to protect their...
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Water watchdog launches benefits calculator to help those struggling with bills
HOUSEHOLDS in Wales struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with poverty relief...
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Phase 2 Uncharted Waters: Research with industry representatives
With the retail market in England set to open in 2017, the Consumer Council for Water wants to ensure it understands and can represent the views of non-household customers as the market develops. To help achieve this we worked with...
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CCWater launches benefits calculator to help customers struggling with bills
Households struggling to afford their water bills are being urged by the Consumer Council for Water (CCWater) to use new online tools which could provide a vital boost to their finances. CCWater has teamed up with poverty relief charity Turn2us...
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Awareness remains biggest obstacle to affordability challenge
The scale of debt facing many water customers was brought into sharp focus last week when Ofwat revealed the industry has failed to collect £2.2 billion in unpaid water bills. Our own research reinforces the size of the problem with...
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New research confirms water debt and affordability remain a huge challenge
New research published by Ofwat today confirms much more still needs to be done to help customers struggling to pay their water bills, according to the Consumer Council for Water (CCWater). The regulator’s Affordability and debt report opens in new window...
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Stakeholder perceptions research
This research aimed to measure stakeholders’ views about CCWater and covered a wide range of topics including our performance, effectiveness, communications and research. It explored whether CCWater’s priorities align with those of our stakeholders and how we could influence them...
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