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Every five years, water companies set out their plans for what they’ll deliver and how much they’ll charge customers. These are submitted to the regulator, Ofwat for scrutiny and challenge. This process is known as the Price Review. The current...

CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due campaign. We have been working with Ofwat to help make changes to the rules around business protections and important steps have already been taken. Recently...

As an organisation committed to representing everyone who uses water across England and Wales, reflecting and celebrating the diversity of the people we help is important to everyone at CCW. An important part of this is our Welsh Language Scheme,...

At CCW, we have a clear vision of the outcomes we want to see from the 2024 price review, and what we want to achieve in our work representing everyone who uses water, now and in the future. Our vision...

Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water...

The Consumer Council for Water (CCW) says an investigation into the management of wastewater treatment plants has cast doubt over whether some sewerage companies are acting responsibly in protecting the environment. CCW has responded to the latest update from Ofwat...

On 29 November, CCW wrote to both Ofwat and the Environment Agency (EA) to find out more about their investigation into potential unpermitted sewage discharges into rivers and other bodies of water. In particular, our letter requested information on how...

  Many parts of the UK are set to face water shortages by 2050; yet the prospect of having reduced access to water as a result of climate change can feel quite distant to customers. Our research suggests that more...

When we flush the loo, drain the kitchen sink, or when rain water drains from our streets, that wastewater enters the sewerage system where it is sent to be treated and disposed of responsibly. At least, that is the service...