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On 29 November, CCW wrote to both Ofwat and the Environment Agency (EA) to find out more about their investigation into potential unpermitted sewage discharges into rivers and other bodies of water. In particular, our letter requested information on how...

  Many parts of the UK are set to face water shortages by 2050; yet the prospect of having reduced access to water as a result of climate change can feel quite distant to customers. Our research suggests that more...

When we flush the loo, drain the kitchen sink, or when rain water drains from our streets, that wastewater enters the sewerage system where it is sent to be treated and disposed of responsibly. At least, that is the service...

We have surveyed 1,870 customers in England and Wales to measure the extent of customers’ awareness of the pressures on water resources where they live, and how willing they are to help to save water. We also sought customers’ views...

This is a summary of our key strategic priorities in Wales with specific recommendations on what the Climage Change Senedd committee should he focussing on. It reflects oiur organisational priorities mostly on introducing a single water affordabiltiy scheme, ensuring that...

We were asked by Defra and Welsh Government to conduct an independent review of current financial support for water customers and make recommendations on how to improve the help available to customers who may struggle to pay their water and...

Ending water poverty and the misery caused by sewer flooding will be among the key issues that will dominate CCW’s campaigning over the next three years. They both feature in our our Strategy for 2021-24 which sets out CCW’s mission,...

We delivered a wide range of benefits for water consumers

Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that...