We are the independent voice for water consumers in England and Wales
We help consumers resolve complaints against their water company or retailer, while providing free advice and support. We champion the interests of consumers and influence water companies, governments and regulators.
If you’re a household or business water consumer in England or Wales, we’re here to fight your corner.
Keeping you informed
Keep up to date with the latest from us, including news, publications and events…
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News, Press releaseCustomers face long and anxious wait over price cap appeals – CCW18 Feb 2025 -
Insights reports, Our research, Service deliveryUnderstanding consumer priorities 202519 Feb 2025 -
Press releaseUrgent action needed to protect cash-strapped households from soaring water bills30 Jan 2025