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The Consumer Council for Water has voiced concerns over an increase in complaints made by customers against water companies across the North of England. Today’s (September 21) report by the consumer watchdog, CCWater, reveals that the region’s four main water...

The Consumer Council for Water (CCWater) has called on Bournemouth Water to improve its service after the company reported a sharp rise in complaints from customers. Today’s (September 21) report by the consumer watchdog, CCWater, reveals that Bournemouth Water saw...

If you’re a supplier (or existing) and are wanting to do business with us, the following information provides you with information about our procurement policy and procedures

This research examined people’s attitudes to using water wisely and tap water. It was carried out during January and February 2016 using a representative sample of 4,169 adults in England and Wales. The online survey builds on the results of...

This research is a companion piece to our Floating The Idea report, which explored customers’ views on the possibility of household retail competition being introduced in England. Welsh Government has retained the existing regulatory framework as the mechanism for ensuring customers...

The safety and quality of drinking water in England and Wales remains exceptionally high, a new report has confirmed. The Drinking Water Inspectorate (DWI), which is responsible for regulating drinking water quality, has today published its Annual Report for 2015....

The aim of this research was to inform and support the work we are already doing with water companies to make sure more customers who are struggling to pay their water bills get access to the financial assistance they need....

A GROWING number of customers believe their water company is delivering value for money, with satisfaction levels now at a five-year high. That’s according to the Consumer Council for Water’s (CCWater) annual ‘Water Matters’ survey (pdf), published today, which shows...

CCWater’s sewerage expert Steve Grebby explains why all of us need to take heed of the Marine Conservation Society’s latest campaign. This week I was delighted to see the Marine Conservation Society (MCS) launch a campaign on an issue close...