-
Metering not a silver bullet for tackling water scarcity
Can metering help encourage more consumers to consciously save water? In this article for Utility Week opens in new window, our Chief Executive Tony Smith explains by water meters will only ever provide part of the solution. How great is the...
Read more about Metering not a silver bullet for tackling water scarcity -
BLOG: Dive into Discover Water
Today marks the official launch of Discover Water opens in new window– a new website dripping with fascinating facts and figures about the water and sewerage services that we pay for and rely on. CCWater’s Head of Policy and Research Deryck...
Read more about BLOG: Dive into Discover Water -
Delving into Water 2016: Performance of the water companies in England and Wales 2011-12 to 2015-16
As part of our monitoring role, we work with water and sewerage companies to identify potential issues that may impact on consumers. To help with this, we collect information from companies on a quarterly basis. This helps us to see...
Read more about Delving into Water 2016: Performance of the water companies in England and Wales 2011-12 to 2015-16 -
Leakage falling but not fast enough, warns consumer watchdog
The amount of water lost through leaky supply pipes in England and Wales has fallen for the first time in five years, but the Consumer Council for Water (CCWater) says some water companies can still do much better. Figures released...
Read more about Leakage falling but not fast enough, warns consumer watchdog -
Beneath the Surface: Customers’ Experiences of Universal Metering
CCW and Southern Water publish joint consumer research to understand customers’ experiences of Southern Water’s Universal Metering Programme (UMP). We wanted to identify what worked well for consumers in terms of communication, installation, billing and water-saving behaviour. Armed with these insights...
Read more about Beneath the Surface: Customers’ Experiences of Universal Metering -
New research delves beneath the surface of universal water metering
Metering has the potential to encourage households to use water more wisely if they see financial benefits and receive the right level of care and support from their water company. That’s according to jointly commissioned research by the Consumer Council...
Read more about New research delves beneath the surface of universal water metering -
Water choice – could competition meet households’ expectations?
With the Government still pondering whether to give households in England a choice over their retail water supplier, CCWater’s Chief Executive Tony Smith explains why the market may struggle without the lure of substantial savings for customers. This article first appeared...
Read more about Water choice – could competition meet households’ expectations? -
GUEST BLOG: Helping struggling water customers stay afloat
Over the past few years CCWater has pressed each of the water companies to provide more support to customers who cannot afford their water bills. JANE CRISP – AFFORDABILITY AND VULNERABILITY LEAD AT SOUTHERN WATER opens in new window –...
Read more about GUEST BLOG: Helping struggling water customers stay afloat -
Business customersRead more about Business customers
We thought you might like...