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Many customers face pressure in managing their household income to meet the rising cost of bills. CCW research suggests that around 3 million households in England and Wales find their water bills unaffordable. Over the years we have challenged the...

The Consumer Council for Water (CCWater) has today announced that it has appointed Dr Mike Keil as its new Head of Policy and Research. Dr Keil, who is currently Business Leader for Asset Strategy at Severn Trent Water, will join...

The Consumer Council for Water has welcomed proposals by the Government to delay any decision over giving households in England a choice over their retail water supplier. Defra has announced its intention to work with the regulator Ofwat on building...

The countdown to competition is almost over. From April 1, the world’s largest retail water market will open for business in England. But who will be able to switch supplier and what could choice mean for the 1.2 million businesses,...

Businesses across London and the South East of England can quiz the new water retailers that will soon be competing for their cash at a meeting hosted by the Consumer Council for Water (CCWater) on Thursday (March 16). The consumer...

Consumers can pledge their support for a campaign to end the misery caused by avoidable sewer blockages, when the Consumer Council for Water (CCWater) meets in Taunton on Tuesday (March 7). Sewerage and environmental experts are set to join the...

In this guest blog, CLAIRE SHARP – CUSTOMER DIRECTOR AT NORTHUMBRIAN WATER GROUP – explains how the company is helping its customers to reduce or remove debt. We recognise that sometimes life’s ups and downs mean that some customers may...

With temperatures plummeting across the country, households are being warned they could pay a high price if they give their home’s water pipes the cold shoulder. Research by the Consumer Council for Water suggests less than half of households are...

The Consumer Council for Water (CCWater) has welcomed United Utilities’ (UU) swift decision to pay £20 compensation to all 17,000 customers who have been affected by a boil water notice in parts of Greater Manchester The region’s water company has...