Search results

Despite the range of additional support services available to vulnerable water customers, research by the Consumer Council for Water has revealed that awareness of this assistance is still low. Our policy manager Janine Shackleton looks at what more the water...

Following feedback from stakeholders, we have revised our approach to publishing the operational information water companies share with us. Rather than this being contained in one report, the information will now be broken down into the following categories and published as...

Water and sewerage companies must be more proactive in protecting homes and businesses at risk of being flooded with sewage, according to the Consumer Council for Water (CCWater). The call for action comes as the water watchdog publishes a new...

Consumers are now more likely to agree they’re getting better value for money from their energy provider than their water company. But what do water consumers really value? The answer, says our Senior Policy Manager Jenny Suggate, may surprise you....

This research explored stakeholders’ views on how CCWater could improve its performance in areas such as working in collaboration and partnership, communication and understanding stakeholders’ organisations. The 2017 research built on previous stakeholder surveys in 2007 and 2014. The key...

This research explored the views of water customers in Wales on a potential change of ownership of their private water supply pipes. Piping up is a collaborative project developed by CCWater, Dŵr Cymru Welsh Water (DCWW), Dee Valley Water (DVW)...

Making sure that bills are affordable for low-income and financially vulnerable customers is still a key challenge for the water industry. Our Senior Policy Manager Andy White asks whether it’s time for the regulator Ofwat and the water sector as...

Never mind ghouls and ghosts – it often only takes the sight of a water bill to give someone a scare if they are struggling to make ends meet. That’s why the Consumer Council for Water (CCWater) is today reminding...

Over-generous or value for money? Steve Hobbs, our Senior Policy Manager for Regulation, explains why Ofwat’s assumptions on how water companies are financed should be a concern for customers. CCWater has always called for the views and expectations of customers...